Privacy Policy

Information We Collect

Sofrah collects the information necessary to provide, operate, maintain, and improve its services. The information we collect may include the following:

1. Personal Information

We may collect personal information that you provide directly when creating an account or using our services, including but not limited to:

• Full name
• Email address
• Phone number
• Delivery address
• City and area
• Geographic location (GPS), where you have granted permission
• Account information and user preferences
• Order history
• Favorite restaurants and menu items
• Communications with Customer Support
• Ratings, reviews, and any content you choose to submit through the Platform

2. Usage Information and Technical Data

When you use the Sofrah website or mobile applications, we may automatically collect certain technical information, including:

• Internet Protocol (IP) address
• Device type and operating system
• Browser type and version
• Device identifiers, where applicable
• Pages visited and the duration of your visits
• Date and time of access
• Usage logs and system events
• Performance and diagnostic data

3. Non-Personal Information

We may collect information that does not directly identify you, such as aggregated, anonymized, or statistical data. This information is used to analyze platform usage, measure performance, improve our services, and generate internal reports.

Where non-personal information is combined with personal information in a manner that identifies an individual, the combined information will be treated as personal information for as long as it remains associated with the identifiable individual.

4. Cookies and Tracking Technologies

Sofrah may use cookies and similar technologies to collect certain technical information, improve your browsing experience, remember your preferences, analyze platform performance, and enhance the security of our services.

For more information about our use of cookies and similar technologies, please refer to the "Cookies" section of this Privacy Policy.

Use of Personal Information

Sofrah uses the personal information we collect to provide, operate, maintain, and improve our services, including for the following purposes:

• Creating and managing your user account.
• Verifying your identity and securing your account.
• Processing, fulfilling, and tracking your orders.
• Processing payments and managing financial transactions.
• Communicating with you regarding your orders, account, customer support requests, or service-related matters.
• Providing customer support and responding to inquiries, feedback, and complaints.
• Personalizing your experience and improving the performance of our website and mobile applications.
• Developing new features, products, and services, and analyzing how our Platform is used.
• Sending service-related notifications, including order confirmations, security alerts, and important service updates.
• Sending marketing communications, promotional offers, and special announcements to users who have opted in to receive such communications, with the option to unsubscribe at any time.
• Preventing fraud, unauthorized access, misuse of the Platform, and protecting the security of our users and services.
• Complying with applicable legal and regulatory requirements, enforcing our Terms of Use, and protecting the rights, property, and legitimate interests of Sofrah.

We may also use usage information and technical data, such as device type, operating system, browser type, IP address, and usage logs, to analyze platform performance, improve our services, identify and resolve technical issues, and enhance the security and reliability of our systems.

Where non-personal information is combined with personal information in a manner that identifies an individual, the combined information will be treated as personal information and will be subject to this Privacy Policy for as long as it remains associated with the identifiable individual.

Sofrah does not sell users' personal information to any third party. Personal information is shared only in the circumstances described in the "Sharing and Disclosure of Personal Information" section of this Privacy Policy.

Email Address and Contact Information

When you create an account with Sofrah, we may ask you to provide your email address, phone number, and other contact information necessary to create your account and provide our services.

We use this information to:

• Create and manage your account.
• Verify your identity when you sign in or recover your account.
• Confirm your orders and send order-related notifications.
• Communicate with you regarding your orders, account, or any issues affecting our services.
• Provide customer support and technical assistance.
• Comply with applicable legal and regulatory requirements.

You may review, update, or modify your account information at any time through your "My Account" settings. We encourage you to keep your contact information accurate and up to date to ensure we can continue providing our services and communicate with you when necessary.

Where necessary to fulfill your order, we may share certain information, such as your name, phone number, and delivery address, with the restaurant, delivery partner, or other service providers involved in processing and completing your order.

Sofrah does not sell or rent your contact information to any third party for their marketing purposes. Your personal information will only be disclosed in the circumstances described in this Privacy Policy or where required or permitted by applicable laws and regulations.

Payment Information

When placing an order through Sofrah, you may choose from the available payment methods, which may include online payment, cash on delivery, or any other payment methods that we may offer from time to time.

If you choose to pay online, your payment will be processed through authorized third-party payment service providers that comply with applicable security and regulatory standards for protecting payment information.

Sofrah does not store your complete payment card details, such as your card number, Card Verification Value (CVV), or Personal Identification Number (PIN). We may retain only limited information related to your payment transaction, including:

• Transaction ID or reference number.
• Payment status.
• Transaction amount.
• Date and time of the transaction.
• The last four digits of your payment card or a similar identifier, if provided by the payment service provider.

This information is used solely for payment administration, transaction verification, customer support, fraud prevention, and compliance with applicable legal and regulatory requirements.

If you choose to save a payment method for future use, your payment credentials will be managed and securely stored by the applicable payment service provider in accordance with its own privacy policy and terms of service. Sofrah does not store your complete payment card information on its systems.

Order Information

When you place an order through Sofrah, we may collect certain personal information necessary to process your order and provide our services, including but not limited to:

• Full name
• Phone number
• Email address
• Delivery address
• Geographic location (where required and with your permission)
• Any other information necessary to fulfill your order or communicate with you

The information required to fulfill your order may be shared with the restaurant, delivery partner (where applicable), and any service providers involved in processing and completing your order, solely to the extent necessary to provide the requested service.

Our partners are contractually required to use the personal information they receive only for the purpose of fulfilling your order or providing related services, and in accordance with applicable data protection laws and contractual obligations.

Sofrah does not sell or share your personal information with third parties for their own marketing purposes without your consent, except where required or permitted by applicable law.

We may use your contact information to send you notifications related to your orders, including order confirmations, preparation updates, delivery tracking, security notifications, and other service-related communications necessary to provide our services.

Marketing communications and promotional offers will only be sent to you if you have chosen to receive them. You may withdraw your consent and unsubscribe at any time through your account settings or by contacting us using the details provided in the "Contact Us" section of this Privacy Policy.

Usage Data and Browsing Information

When you use the Sofrah website or mobile applications, we may automatically collect certain technical information and usage data, including the pages you visit, the features you use, the duration of your visits, your device type, operating system, browser type, IP address, event logs, and other similar technical information.

We use this information to analyze platform performance, improve the user experience, develop and enhance our services, operate and maintain the Platform, identify and resolve technical issues, strengthen the security of our services, and comply with applicable legal and regulatory requirements.

Where such information is aggregated or anonymized, it is not used to identify you personally.

We may share usage data with Sofrah employees and authorized service providers who assist us in operating the Platform, analyzing performance, providing technical support, or delivering related services, solely to the extent necessary for them to perform their responsibilities and subject to appropriate contractual obligations to protect the confidentiality and security of the information.

Advertising and Tracking Technologies

Sofrah may engage third-party advertising companies or service providers to display advertisements, measure their effectiveness, or improve their relevance to users.

For these purposes, such third parties may use cookies, web beacons, device identifiers, or other similar tracking technologies to:

• Measure the effectiveness of advertising campaigns.
• Understand how users interact with advertisements.
• Deliver advertisements or content that are more relevant to users' interests.
• Improve the user experience and provide personalized recommendations.

Where the information collected for analytics or advertising measurement is aggregated or anonymized, it is not used to identify individual users.

Any information collected by these third parties is governed by their own privacy policies. We encourage you to review those policies to understand how they collect, use, and protect your information.

Marketing

Sofrah respects the privacy of its users and does not sell or rent their personal information to any third party for that party's own marketing purposes without the user's explicit consent, unless otherwise required or permitted by applicable law.

We may use the information we collect, including information obtained from our partners or service providers, to improve our services, enhance the user experience, personalize content, and provide offers, promotions, and advertisements that may be relevant to your interests, in accordance with applicable laws.

If you have opted in to receive marketing communications, we may send you information about new services, special offers, promotions, discounts, and other marketing updates via email, SMS, push notifications, or other communication channels that you have consented to receive.

You may withdraw your consent or opt out of receiving marketing communications at any time by updating your communication preferences in your account settings, using the "Unsubscribe" link included in our marketing emails, or contacting us using the details provided in the "Contact Us" section of this Privacy Policy.

Please note that opting out of marketing communications will not affect your receipt of service-related communications, such as order confirmations, account notifications, security alerts, password reset emails, or other essential operational messages required to provide our services.

Disclosure of Information for the Protection of Rights and Legal Compliance

Sofrah may share your personal information with its employees, authorized personnel, or entities that require access to such information in order to perform their duties, as well as with parties involved in providing our services, including restaurants, delivery partners, and technology service providers, solely to the extent necessary to operate the Platform, deliver our services, and provide customer support.

We may also disclose your personal information where such disclosure is required or permitted by applicable law, or where we reasonably believe, in good faith, that disclosure is necessary to:

• Comply with applicable laws, regulations, legal processes, court orders, or requests from governmental or regulatory authorities.
• Enforce our Terms of Use or any other agreements governing the use of Sofrah's services.
• Protect the rights, property, safety, or security of Sofrah, our users, our partners, or the public.
• Detect, prevent, investigate, or respond to fraud, abuse, security incidents, or suspected illegal activities.
• Establish, exercise, or defend legal claims, or otherwise protect our legal rights and minimize potential harm.

This may include sharing information with competent authorities, law enforcement agencies, fraud prevention organizations, or risk management service providers, to the extent permitted or required by applicable law.

Account Deletion

Sofrah allows users to delete their accounts through the mobile application or website via the account settings.

Account deletion may not be available if you have pending orders, outstanding payments, or other obligations that must be completed before your account can be deleted. In such cases, you must complete the pending orders or settle any outstanding obligations before proceeding with the deletion request.

Upon deletion of your account, we will delete or anonymize your personal information within a reasonable period, unless we are required or permitted to retain certain information to comply with applicable laws, fulfill our legal obligations, or protect our legitimate interests. Such purposes may include:

• Complying with applicable legal and regulatory requirements.
• Maintaining accounting, tax, or financial records.
• Preventing fraud, abuse, or misuse of the Platform.
• Resolving disputes and enforcing agreements.
• Establishing, exercising, or defending legal claims.

Once the deletion process has been completed and any data that is not required to be retained has been permanently removed from our systems, such data cannot be recovered.

If you experience any difficulties deleting your account or have any questions regarding account deletion, you may contact our Customer Support team using the contact details provided in the "Contact Us" section of this Privacy Policy.

Sharing and Disclosure of Personal Information

Sofrah is committed to protecting your privacy and does not sell or rent your personal information to any third party. However, we may share or disclose your personal information in the following circumstances and only to the extent necessary to fulfill the purposes described in this Privacy Policy.

Service Providers

We may share your personal information with third-party service providers who assist us in operating the Platform and delivering our services, including, but not limited to:

• Cloud hosting and infrastructure services.
• Payment processing services.
• Information technology and technical support services.
• Email and notification services.
• Analytics and performance monitoring services.
• Customer support services.
• Security, fraud prevention, and risk management services.
• Any other services necessary for the operation and maintenance of the Platform.

These service providers are authorized to use your personal information only as necessary to perform services on behalf of Sofrah and are contractually obligated to protect your information in accordance with applicable data protection laws.

Restaurants and Service Partners

We may share the information necessary to fulfill your order with restaurants, delivery partners, or other service providers involved in processing, delivering, or supporting your order, solely to the extent required to provide the requested service.

Content You Choose to Share

If you choose to share any information or content with other users or third parties through the Sofrah Platform, that information may become accessible to the recipients you have chosen. The use of such information by those parties is governed by their own privacy policies and practices.

Promotions and Marketing Campaigns

If you participate in any promotions, contests, or marketing campaigns organized by Sofrah or its partners, we may share the information necessary to administer and fulfill those promotions in accordance with their applicable terms and conditions. We encourage you to review the privacy policies and terms associated with each promotion before participating.

Business Transfers

In the event of a merger, acquisition, reorganization, sale of all or part of Sofrah's business or assets, or any similar corporate transaction, your personal information may be transferred to the acquiring entity or legal successor, subject to applicable data protection laws.

Legal Compliance

We may disclose your personal information where such disclosure is required or permitted by applicable law, in response to a valid legal request, or where we reasonably believe that disclosure is necessary to:

• Comply with applicable laws, regulations, legal processes, or court orders.
• Respond to requests from governmental or regulatory authorities.
• Enforce our Terms of Use or any other agreements governing the use of Sofrah's services.
• Protect the rights, property, safety, or security of Sofrah, our users, our partners, or the public.
• Detect, prevent, investigate, or respond to fraud, abuse, or suspected unlawful activities.
• Establish, exercise, or defend legal claims, or otherwise minimize potential legal or financial harm.

Cookies

Sofrah uses cookies and similar technologies to improve your user experience, facilitate the use of our website and mobile applications, remember your preferences, analyze the performance of our services, and enhance security.

Cookies are small text files that are stored on your device when you visit our website or use our applications. Cookies do not contain viruses or malicious software, and they do not provide us with access to your device or the files stored on it.

We may use cookies and similar technologies for the following purposes:

• Remembering your login credentials and user preferences.
• Maintaining your authenticated session.
• Improving the performance and functionality of our website and mobile applications.
• Measuring and analyzing how our services are used.
• Enhancing account security and detecting unusual or suspicious activities.

You can manage, delete, or disable cookies through your browser or device settings. However, disabling certain cookies may affect the availability or functionality of some features of the Sofrah Platform.

Sofrah may also use cookies or similar technologies provided by third-party service providers, such as analytics, performance monitoring, or other essential service providers, in accordance with their respective privacy policies.

Protection of Your Personal Information

Sofrah is committed to protecting the personal information shared with us by our users. We implement appropriate technical, organizational, and administrative security measures designed to safeguard the confidentiality, integrity, and availability of your personal information and to protect it against unauthorized access, use, disclosure, alteration, loss, or destruction.

The Sofrah website and mobile applications employ multiple security measures to protect data while it is transmitted between your device and our servers. We also maintain appropriate security controls for the storage and processing of personal information in accordance with industry best practices.

While we take reasonable steps to protect your personal information, no method of transmitting data over the Internet or storing electronic information is completely secure. Accordingly, we cannot guarantee the absolute security of your information. We encourage you to take appropriate precautions to protect your account credentials, including keeping your login information confidential and not sharing it with any third party.

Information Security

Sofrah is committed to implementing appropriate technical, organizational, and administrative measures to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.

Although we implement reasonable security measures and follow industry best practices, no method of transmitting data over the Internet or storing electronic information can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of any information transmitted to or stored by our systems.

We recommend that you do not send sensitive information, such as passwords, payment card details, or other confidential information, via email or any communication channel that is not specifically designated for that purpose.

If you believe that the security of your account or personal information has been compromised, or if you become aware of any unauthorized access to or use of your account, please notify us immediately using the contact details provided in the "Contact Us" section of this Privacy Policy so that we can take appropriate action as promptly as possible.

Third-Party Websites and Services

The Sofrah website and mobile applications may contain links to third-party websites, applications, or services that are provided for your convenience or to enable certain features and services.

This Privacy Policy does not apply to such third-party websites, applications, or services. Sofrah is not responsible for the privacy practices, content, security, or policies of any third party. We encourage you to review the privacy policies of those third parties before providing them with any personal information or using their services.

The inclusion of any third-party link, application, or service on the Sofrah Platform does not constitute an endorsement, approval, recommendation, or warranty by Sofrah of that third party, its content, products, or services, unless expressly stated otherwise.

Marketing Communications

Where required by applicable law and with your consent where applicable, Sofrah may send you marketing communications containing information about new services, special offers, discounts, promotional campaigns, and other updates that may be of interest to you.

These communications may be delivered via email, SMS, push notifications, in-app notifications, or any other communication channels to which you have consented.

You may opt out of receiving marketing communications at any time by contacting us using the email address provided on the "Contact Us" page.

Please note that opting out of marketing communications will not affect your receipt of essential service-related communications, including notifications regarding your account, orders, security alerts, or other operational messages that are necessary for the provision of our services.

Changes to This Privacy Policy

Sofrah may amend or update this Privacy Policy from time to time to reflect changes in legal, regulatory, technical, operational, or business requirements.

Any updated version of this Privacy Policy will be published on our website and/or mobile applications, and the "Last Updated" date at the top of this Privacy Policy will be revised accordingly. Unless otherwise stated, the updated Privacy Policy will become effective on the date it is published.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

Updating Your Personal Information

Sofrah is committed to helping users keep their personal information accurate, complete, and up to date.

You may review, update, or modify your personal information at any time by signing in to your account and accessing your account settings.

If you are unable to update certain information yourself or require assistance, you may contact our Customer Support team using the contact details provided on the "Contact Us" page.

Contact Us

We welcome your questions, comments, and requests regarding this Privacy Policy or the way we collect, use, disclose, and protect your personal information.

If you have any questions about this Privacy Policy or wish to exercise any of your rights relating to your personal information, you may contact us at:

Email: contact@sofrahapp.com

Where available, telephone calls to and from our Customer Support team may be recorded for quality assurance, staff training, compliance, and service improvement purposes.